Customer support

Questions or concerns? Email us at [email protected], or give us a call at 410-235-2469.

1 Delivery, Pickup, and Shipping
1.1 How does delivery work?

Select the items you would like and add them to your shopping cart. When you are prompted to select how you would like to receive your items, select the shipping option that corresponds to the day you would like your delivery. Add any delivery instructions to the comments box at the final screen.

Delivery is a $5 flat fee no matter what is ordered. The fee goes directly to supporting our local driver. We do not use an outside or "gig" service for delivery. Tips are optional, but are appreciated at time of delivery.

Deliveries occur every Wednesday and Saturday and all orders will be delivered between 12 PM and 6 PM.

The following delivery restrictions apply:

  • Deliveries must be placed at 5 PM the day prior to the delivery day selected.
  • Our delivery service area is limited to the following zip codes: 21210, 21211, 21217, 21218.
  • There is a $10 order minimum for delivery.
  • Please, no frozen products.

 

We cannot currently accommodate same day delivery. We may deliver, but cannot guarantee, the selected delivery date for orders that are placed overnight or the morning of a delivery date selected.

We reserve the right to not deliver orders placed after the cutoff time, that are outside the delivery service area, or that contain frozen products.

If you would like to have your order delivered but are having trouble with our website, please e-mail us. We can fulfill your order and take your payment over phone before delivery.

If you would like to schedule a delivery more than a week ahead of time, or have any other questions about delivery, feel free to e-mail us.

1.2 How does curbside pickup work?

When you are prompted to select how you would like to receive your items, select "Pickup in Store / Curbside". At the payment screen, select "Pay Securely Online". Enter your credit or debit card information to pay.

You will receive an e-mail when your order has been fulfilled. We have parking in our rear lot if you are driving to the store. Give us a call from your car or knock on our back door. We'll gather your order and bring it out to you.

1.3 Do you ship products?

At this time, we do not ship products through mail. Our delivery service is limited to a local radius.

1.4 Oh no! I forgot something! Can I add something on to my order?

Yes! Let us know when you pick up that you'd like to do some shopping or add items onto your order. We are open for browsing during store hours.

If you don't want to come into the store, that's ok. We can find what you need and take payment over the phone before you pick up. We can also take your card for payment when you arrive if that's easier.

If you need to add something to your delivery order, we can accommodate add-ons until 5:00 PM the day before delivery. E-mail or call us to let us know, and just place another online delivery. Don't select "Delivery" the second time, as that will charge you the delivery fee twice. Note in the order comments that your new order is to be added onto your delivery.

2 Shopping and Products
2.1 I can't find the size, variety, flavor, etc. of the item I like. Where is it?

Click on the default variety of your product displayed on a category or search page. If other varieties of the item are available (such as other sizes of bags, full cases of cans, multiple colors or varieties, etc.) then there will be a dropdown menu where you can select other variations of the product. The price, if different from the default selection, will be displayed below the menu. Select how many items you would like and click "Add to Cart" to add the item to your shopping cart.

2.2 Is everything you sell online?

While most of our stock is online, we have a larger selection of products in store. New items may take a while to appear online. Our inventory numbers are not always fully accurate.

We have a large rotating selection of the following items that are not always online: leashes, collars, and harnesses, pet beds, bowls and dishes, dog coats and apparel, and cat and dog toys.

You can always call or e-mail us if you can't find a product or need to check availability before you arrive to shop.

2.3 Do you sell pet CBD products? I can't find them online.

Yes! We carry multiple brands and forms of pet CBD products. Due to legal reasons, we cannot sell these items on our online store. E-mail or call for more information about pet CBD or to have these items added to a delivery order.